Patient Rights & Responsibilities

At Hand & Ortho, our goal is that each and every patient we see feels valued, validated, and hopeful from the first visit to the last. We make this information available to keep our patients informed, safe, and empowered in their care, not only with Hand & Ortho, but all medical care they receive. 

You, as our patient, have the right to: 

  • Always be treated with courtesy and respect from the staff, with appreciation of your individual dignity, and with protection of your privacy.
  • Impartial access to treatment, regardless of race, gender, sexual orientation, national origin, religion, or physical handicap.
  • A timely and fair response to questions and/or requests, including requests for medical records.
  • Know the names of anyone who is providing treatment and who is responsible for your care.
  • Receive from your therapist information regarding your diagnosis, planned course of treatment, alternatives, risks and prognosis.
  • Refuse treatment.
  • Receive a reasonable estimate of charges for treatment.
  • Receive a copy of a reasonable, clear, and understandable itemized bill upon request. You also have the right to request explanation of your bill from our billing department.
  • File complaints regarding any violation of your rights, as stated in Utah law, through the grievance procedure of the healthcare professional, which served you, and to the appropriate state licensing agency.

You also have responsibilities as a patient. Many of these responsibilities are for your own protection, and also for the protection of others around you. 

You, as our patient, are responsible for:

  • Providing us, to the best of your abilities, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
  • Reporting unexpected changes in your condition to your therapist.
  • Reporting to your therapist whether or not you comprehend your treatment plan and what is expected of you.
  • Following the treatment plan recommended by your therapist. If you are unable or unwilling to, you are responsible to inform your therapist and discuss other possible methods.  
  • Keeping appointments, and whenever you are unable to do so for any reason, notifying our office as soon as possible.  
  • Your outcome if you refuse treatment or do not follow your therapist’s instructions.
  • Paying any cost incurred to you not covered by insurance promptly. If you are unable to pay your bill timely, you are responsible for contacting our billing department to discuss options.
  • Following all of Hand & Ortho’s rules and regulations affecting patient care and conduct, which includes having respect for all people and property in our facility.